Welcome!  In order to better serve you, please take a moment to fill out COSCO’s online customer survey.  Your assistance is deeply appreciated in advance.  If you would like us to contact you, please provide us with your contact information after answering the questions.

1.  Your primary use of our service is for?

Inbound shipments to North America      Outbound shipments from North America

2.  Overall, how would you rate our customer service in North America?

Excellent      Good      Average     Poor

3.  Are our representatives friendly & professional?

Excellent      Good      Average     Poor

4. How long do you normally wait before your call is answered?

0-1 Minute      1-2 Minutes      2-5 Minutes     5+ Minutes

5. How often are your questions answered at the time of your call?

Always      Frequently      Sometimes     Never

6. How often do you receive a prompt and courteous follow-up call with the status of your inquiry?

Always      Frequently      Sometimes     Never

7. Are you notified if your shipment does not make an intended vessel?

Always      Frequently      Sometimes     Never

8. Are inbound arrival notices received at least 3 days prior to vessel arrival?

Always      Frequently      Sometimes     Never

9. If you receive pick-up numbers, are they in a timely fashion for your intermodal shipments?

Always      Frequently      Sometimes     Never

10. Are your documents returned to you within 2 working days of sailing?

Always      Frequently      Sometimes     Never

11. Are your documents rated and prepared in accordance with your requirements?

Always      Frequently      Sometimes     Never