Main responsibilities are listed below.

• Report to Deputy General Manager (DGM) and assist DMG to manager Import Department.
• Establish and implement policy and procedures that will benefit the operations of the department, improve efficiency and reduce costs.
• Handle Customer complaints and provide resolutions.
• Monitor department performance and develop solutions to resolve problem areas.
• Monitor INS daily working papers to prevent additional costs.
• Review undelivered and overdue reports.
• Contact consignee/trucker for overdue issues and work with Equipment Control Department (ECD) where applicable to resolve.
• Handle abandoned cargo issues and resolve problems.
• Provide daily and monthly reporting as required by Management.
• Ensure Customs rules and regulations are followed and manage fine mitigation if received.
• Work with Accounting to make sure accounts are kept current.
• Follow procedures set forth in creating and handling IJOS issued. 
• Handle department personnel including but not limited to, new hires, staff training, time clock and overtime management.