COSCO Container Lines Americas, Inc. has an opening for a Customer Service Representative in their Houston Texas Regional Office.

The duties and responsibilities consist of all customer service inquiries and issues including, but not limited to:

• Booking requests, changes, edits, container transfers, shipment tracking/tracing
• Correspondence and resolution of issues with customers, local and and overseas offices, traffic departments, etc.
• Lost Booking Reports
• Route Requests
• CPF input/update
• OOG approvals, Special Equipment approvals, allocation approvals
• Resolution of parking lot issues
• 3rd party invoicing
• Department coverage and back up as well as assistance in Documentation and/or Traffic as needed.

Job Requirements: Extensive knowledge of Export Customer Service and the regulations that govern such. Various computer systems and software knowledge, customer service, phone, email and organizational skills.