Title: Customer Service Representative
Company: COSCO Container Lines Americas, Inc.
Location: Houston, TX
Job Description:
COSCO Container Lines Americas, Inc. has an opening for an Import Customer Service Representative.
Requirements:
Hours: 10:30AM ? 7:00PM
Experience: 2-5 Years
Education: Minimum Bachelors Degree
The duties and responsibilities consist of the following:
- All phases of customer phone inquiries including tracking, tracing and pickup number releases.
- Handle email and fax correspondence with internal and external customers.
- Assist consignee with manifest discrepancies including rates with overseas.
- Process Customs General Order.
- Monitor inland point imports at rail and depot storage reports. Provide Courtesy Notice to consignee for undelivered imports.
- Monitor Intermodal Notification System Audit Report and Fax Failure Report for discrepancies and correct as required.
- Liaison with Intermodal departments (Houston TX/Henderson NV) and customers to resolve issues related to "Door" movements.
- Monitor Overdue Import containers to expedite return of empty containers.
- Create Job Orders to process payment for services.
- Monitor Third Party Collections for inland point import cargo prior to release.
- Department assistance and coverage as needed.
- Ability to multi-task.
- Must work well with others as a team.
Requirements:
